Terms Of Use

Terms and Conditions

These Rules Apply to any Online Orders, Retail Location, & Phone Orders. 

By viewing this site, purchasing, or offering to purchase the product stated herein, you certify that you are at least 18 years of age and have fully read, understand and agree to be bound by all of the terms and conditions stated herein. If for any reason you do not agree to these terms, the checkout/purchases will not be allowed.

You certify that you are authorized to use the credit card provided at check out. You agree to provide additional proof of your identity if needed by the merchant processor for our credit card processing(not limited to a copy of the credit card and a copy of your identification). Free shipping is to USA addresses only. (Canada, Hawaii, Puerto Rico, Alaska, and some USA addresses are subject to additional shipping charges and or customs fee's. Please call if you are in these area's so we can confirm your shipping costs)

Product Warranty Important Notice**************************************************
Split HVAC systems and components are designed to be installed by qualified HVAC technicians, otherwise no warranty is offered or honored.  The installation of HVAC systems includes electrical, gas, and refrigerant connections, is generally regulated by a multiple sets of laws,  codes and guidelines, at the federal, state and local levels. Further, the failure to properly install HVAC equipment can raise personal  safety and performance concerns. Further, no warranty is offered for the products that were installed by unlicensed or unauthorized persons.  As outlined, the failure to comply with this policy could lead to violations of applicable law that are punishable by fines. All warranty activation must be completed within 7-14 days of your installation (Depending on the Manufacturer), otherwise you void your factory warranty and any other warranty. 


ATTENTION CUSTOMER! BEFORE SIGNING FOR FREIGHT. ALL FREIGHT MUST BE INSPECTED AT TIME OF DELIVERY. YOU MUST INSPECT FREIGHT AT THE TIME OF DELIVERY AND REJECT ALL DAMAGED UNITS (IF ANY).

**Should you discover damages after you accept and sign for the delivery it is your responsibility to file a claim with the shipping company and pay any additional fee's associated with your acceptance of the damaged product. 

**Please note, when you receive your item, prior to signing for it, please make sure to verify the following:

(a) the condition of the shipment and note any damage on the Carrier's waybill/delivery slip; If there are any damages please make sure you note it on the proof of delivery the driver will make you sign, and get a copy for yourself. Non reported damage would result in client's responsibility to file a claim with the shipping company.

(b) Verify the number of pallets/cartons/boxes/pcs delivered coincides with numbers shown on the Carrier's waybill/delivery slip; 
Immediately report any damage or shortages to the Customer Service Department at MiniSplitWarehouse.com. If the damages are not reported upon delivery the claims department may decline your claim submission. 

***Should you decide to cancel your order for ANY reason AFTER your product has shipped out, you will be responsible for the freight charges, the credit card processing charges, and a restocking fee up to 25% (Depending on the Manufacturer/Supplier Rules). 


*Products typically ships out within 24-48 hours after your payment has been completed. Please allow 3-7 Business days for delivery.Delivery times can vary depending on your location and the products location. Unopened/Un-Used returns are accepted within the first 30 days of the purchase date (Buyer pays all freight charges, original outgoing and the return) Exchanges of indoor units are subject to the same rules, return shipping is paid for by the customer and the new shipping charge of the exchange or change order is also the customers responsibility, along with any price difference between the indoor units. . All other opened or installed products: exchanges for defective products/components are made by the manufacturer under their warranty. 

Shipping**********************************************************************
Flat rate shipping, if offered, only apply to the 48 contiguous States . They do not apply to Hawaii, Alaska and Puerto Rico or Canada territories. Please contact us for rates to those locations. Shipping method shall be ground/freight shipping by the carrier of our choice. Tracking numbers will be available after the product is picked up by the freight company. All items will be shipped to the purchaser's address as entered onsite. IMPORTANT: WE REQUIRE A TELEPHONE NUMBER SO THAT THE FREIGHT COMPANY CAN CONTACT YOU AND MAKE AND APPOINTMENT FOR DELIVERY. Please make sure to provide your telephone number, along with a valid address on our website and on your credit card transaction. We are not responsible for errors or inconsistencies in said addresses. Incorrect information will result in a delay on your delivery. All items are shipped Free on Board (FOB) at our warehouse, freight prepaid. The customer takes title to the goods at the time of shipment. WE ARE NOT RESPONSIBLE FOR TRANSIT DELAYS. 
International Shipping*****************************************************************
For shipments to locations outside the United States, the purchaser shall be responsible for custom clearance, duties, brokerage fees, taxes and other incidental charges. It is the responsibility of the purchaser to determine whether each product is suitable for import and use into their jurisdiction. For export documentation purposes, we CANNOT accommodate requests to declare the purchased item as "gift" or "sample" or undervalue the purchase amount as they are in contravention of Canadian and US law.
 
Shipping Insurance*************************************************************************
We use the most reputable carriers for the shipment of each order. Nevertheless, despite the best care and proper packaging, accidents do happen. Depending on the item, shipping insurance may be required as an added option. If shipping insurance is provided as an added option and declined by the customer, please note that we, nor the carrier, are under any circumstance, responsible for loss or damage incurred during the course of shipping. Upon receipt of the order, the purchaser/recipient is hereby requested to open the packaging and inspect the shipment thoroughly and completely for damage. All visible damage and/or nonconformity, regardless of its severity, size or significance must be noted on waybill or other shipping documents by the customer. Failure by the purchaser/recipient to note any damage, defect or irregularity in the shipping documents shall be construed as a declaration by the purchaser/recipient that the goods were received in good order and condition and free from any defect or non-conformity. If there is significant damage resulting from mishandling of goods by the shipping carrier, the customer is hereby asked to refuse the shipment. Additionally, the customer must notify us, in writing, within 48 hours of receipt of damaged, non-conforming product. In the event of shipping loss or damage, it is the sole responsibility of the purchaser to file for an insurance claim and we will offer all necessary assistance to the purchaser for that purpose. Minor cosmetic damages that do not impact the operation or safety of the unit are expressly excluded under the terms of any return, warranty and/or insurance policy.
 
Payment*************************
All payments made by personal/business check or wire payments require bank clearance / authorization prior to shipment. WE ACCEPT MAJOR CREDIT CARDS, CHECKS, MONEY ORDERS AND CASHIER'S CHECKS. 
ChargeBack/Credit Card Disputes******************************************************************
In the event that you may initiate a chargeback or credit card dispute via your credit card company, you hereby agree to reimburse MiniSplitWarehouse.com for all costs and fee's associated with your chargeback-not limited to Legal Fee's , Product cost (if it has not been returned) & shipping expenses.
 
Limited Factory Warranty***********
New Product: A manufacturer's limited warranty is furnished from the date of purchase warranting the product to be free of material defect. In the event of product failure or malfunction, the purchaser agrees to have their licensed HVAC technician contact technical support for the brand purchased, in order to trouble shoot and repair the problem. Customer is responsible for the labor involved with the technicians troubleshooting and repairs. The purchaser shall return the defective/faulty product or component/part thereof to our designated repair facility for inspection (at the manufacturers request). The faulty/defective product component/part will then repaired or replaced . The repaired/replaced component shall then be returned to the purchaser. The purchaser shall be responsible for all shipping and handling costs of returning (both ways) faulty products or parts to us for replacement or repair. Certain items, which are subject to normal wear and tear, are specifically excluded from this warranty. We shall not be responsible for faulty installation, installer neglect, operation or maintenance of the product and as such, the manufacturer REQUIRES installation, assembly, repair and maintenance only by certified and qualified HVAC professionals. We reserve the right to require proof of the same before honoring any parts warranty replacement/repair. Damage resulting from failure to use the product in a manner consistent with our/manufacturer’s recommendations shall render the limited warranty void. This limited warranty specifically excludes any consequential and/or incidental damages/product labeling errors. Failure to follow the manufacturers warranty & trouble shooting process will result in the product/component not being replaced.

Extended Warranty, if purchased, is only valid if you register your original factory warranty properly. Extended warranties follow the same rules as the limited factory warranty- Purchaser must communicate with the manufacturer's tech support to confirm the part needed before we can process the request. If the purchaser does not follow this protocol, we can refund the amount paid for the extended warranty, as we would rather refund the amount for the extended warranty than to send a part that may not fix the issue. Shipping of the part is not included in the extended warranty, there will be an additional charge for shipping.  

Local Deals****************************************************************************
Local Cash Deals are sold "as is", no warranty is offered unless expressly written on the receipt of purchase. Local Cash deals are not limited to: discontinued models, open boxes, dent & ding special. 
 
Technical Support***************************************************************************
Although we may provide technical assistance via telephone or email to the customer's HVAC technician, it is virtually impossible to troubleshoot all matters via telephone or remote assistance. As such, the offering by us of any technical assistance is made without any warranty or guarantee and provided on “as is” basis. Although we will try to provide technical support remotely (via telephone/email), in many circumstances the technical issue/problem may not be resolved despite our best efforts. As such, the purchaser expressly acknowledges, as an express condition of this sale, that the customer may be required to consult a professional technician for troubleshooting/repair/start-up and that any such consultation, shall be at the sole responsibility of customer and the customer shall bear all costs relative thereto. All such costs shall be the responsibility of the customer and we shall not be responsible for any costs or expenses related thereto. We reserve the right to make slight modifications necessary to the merchandise for product improvement, including cosmetic changes, changes in color. Colors as viewed on photographs or computer monitors may appear slightly different from the actual color of the product depending on the resolution of your monitor.

Sizing Your System Properly*******************************************************************
We often help customers to size their systems over the phone, using the information supplied by the customers such as: Square Footage, Insulation, Windows, Ceiling heights, etc. Our sales reps take educated guesses on what would be best for the area. If the information supplied by the customer is incorrect, this could lead to a system that is too small for their area. Please make sure to supply us with correct information when asking for help to size your system. The only way to be certain of the actual size system you require, would be if your HVAC contractor does energy calculations for you, they will charge for this service. We are not responsible if the customer purchases a system too small for their area, as it is the customers responsibility to have the calculations performed by a licensed HVAC contractor.

 

Unopened Returns **************************************************************************
30 Day Money Back Guarantee
*Conditions *
The product must be in its original box, unopened and un used.
The product must be shipped back with all of its original shipping contents (manuals, brochures etc).
The system must be shipped back palatalized, shrink wrapped, strapped and secured safely to the pallet.
The Customer is responsible for all shipping, handling and insurance costs back to our warehouse(s) within the 30 day period.
Original Shipping cost cannot be refunded. 
It is the customers sole responsibility that we receive the product in its original undamaged condition, Proof of delivery must be provided with a signature from our warehouse.
We must authorize the return before it is shipped back from the Customer. Other Conditions may apply.

Important:******************************************************************************** 
All Returns are carefully inspected upon receipt. Exchanges are administered based on the conditions stated above. All Products must be in the original packaging and must not have been, used, modified or installed. Please note that refunds/exchanges are made as follows: If customer cancels the order and the product has left our warehouse, the customer is responsible for the shipping charges for all items to and from us, in addition the above stated restocking fee. If product is being returned after it has been received by the customer, and the product is returned with opened boxes or product shows signs of wear, we have the sole discretion in determining the amount (if any) of any refund. This includes any scratches or marks on product (screws or screw hole areas) wires bent or cut, etc. Under these circumstances if the refund amount is not acceptable by the purchaser, the purchaser has the option to pay a shipping charge and have the item sent back to him/her/it. We do not recommend sending used or damaged items back to us as normally refund will be refused. We May At Our discretion, refuse to accept the return. If the product is returned with missing, damaged, dirty, bent, non-working parts or the item appears to have been installed no refund will be honored. 

USED/Installed Returns are not accepted under any circumstance. To the extent we may be compelled to accept a used return, they are subject to a minimum 30% stocking fee(if product is still in working order). The original outgoing shipping and handling charges are always non-refundable, and the return shipping charges are to be paid for by the customer or their technicians.  

Important Notice*****************************************************************************
Purchaser hereby acknowledges that federal law prohibits opening the refrigeration lines of any equipment purchase. A properly licensed person must handle the refrigerant contained in any unit/system. Purchaser hereby assumes full responsibility and risk for the safe and proper installation in accordance with applicable local, provincial and Federal code, rules, regulations and requirements. By purchasing any item,Via Phone, in person Or By Online ordering,  the purchaser acknowledges that he/she/it has read and agrees with all of the policies, terms and conditions stated herein. No modifications to the terms contained herein shall be valid unless in writing and signed by our authorized agent. Purchaser hereby agrees to not hold this corporation or the officers and stock holders responsible for any product miss-labeling or typographical errors on factory boxing and stickers. Factory boxing and stickers are applied by the factories, not the corporation.  Purchaser agrees to not pursue legal action for any reason against this corporation or any of its associated officers/ stockholders. Should the purchaser decide to pursue legal action against this corporation(MiniSplitWarehouse.com INC ) or any of the corporations shareholder or officers, before returning the product to one of our locations, purchaser hereby agree's to pay all court cost and legal fee's associated with the litigation process- This includes the fee's of the court and the corporations lawyers fee's.   

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We strive to insure the information on its website is accurate. If there are any typographical errors, mistakes in pricing, or mistakes in labeling or pictures- We Are NOT obligated to honor the mistaken picture/price/info/labeling or allow for the return of the product based on the error. We constantly review our site to insure the information displayed is accurate and updated. Product pictures may vary, and may not match what is on the listings- so please make sure to check sizes before ordering. No returns will be allowed based upon pictures.Pictures are also not to scale, and cannot be used to determine size, please make sure to check with us for specifications confirming the size before placing your order.  
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Installation Deposits: Installation deposits are refundable so long as no entity has incurred any expenses related to the installation signed up for. For example, if you wish to cancel after the contractor meets with you, the contractor may wish to charge a trip fee for the meeting which could not be refunded. 


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