Product good, customer service not so much
So I bought the Cooper & Hunter. I have experience with the brand and have installed them before in our facility. This had a DOA wired thermostat. When I contacted mini split warehouse, I was told I needed to take it up with C&H. The unit gets 5 stars, Minisplit warehouse gets 3. I came away feeling like they had my money now they were done with me.
Hello, C&H has their own warranty and tech support team designed for assisting with their products- as with most brands, you would reach out to them when you have any issues with their product. I can see you reached out and we provided you with C&H tech support phone number.
